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BREAKING: New COVID-19 Response

King County Public Health and the Governor of Washington have announced increased responses for all residents and businesses to encourage “social distancing”.  With that in mind, Hilltop is taking the following steps to address health concerns and promote “social distancing“. This response is effective through March 31, 2020:

  • The Garden Café will be closed after Wednesday, 3/11 dinner service
    • There will be no communal coffee service
    • There will be no lunch service
    • For residents who request a meal, an evening meal will be delivered to your door between 5-6PM
  • ALL group activities are cancelled (exercise, haircuts, computer tutors, etc.)
  • ALL van trips are cancelled effective Saturday, March 14th
    • The Friday, 3/13 grocery van will be the last one until further notice
    •  The Thursday, 3/12, joy ride will be replaced with a Safeway van trip
    • Residents are only allowed to participate in one of these two trips to make space for as many residents as possible
    • Directions for on-line Safeway ordering will be available at the front desk
  • ALL group meetings are cancelled, including the Town Hall meeting scheduled for March 31st
  • Staffing and vendor activity will be reduced and emphasizing essential duties (cleaning & disinfection, preparing meals, office and building concerns)
    • Western Exterminator’s March 18th service to the 11th floor will be rescheduled
  • Karen’s Service Coordinator hours will be limited
  • Maintenance staffing will be limited to cleaning, disinfecting and high priority work orders
  • The Front Office will be accessible by phone between 8:30AM and 4:00PM.
    • Gates will be open to provide quarters and accept paperwork between 9:30-10:30AM and between 2:00-3:00PM
    • Meeting requests with staff will be considered on a case by case basis
    • Staff will deliver and leave packages by your door to reduce interactions at the counter
  • ALL visitations are discouraged effective immediately
    • ALL visitors MUST sign in at the Front office
    • Visits must be conducted in your apartment
    • Caregiver’s access must be limited to your apartment and the laundry room
    • Personal visits with family and friends are prohibited in the Common Areas. We suggest all visits are off-site until further notice
    • No new reservations in the guest room will be accepted until further notice
      • Those with current reservations are encouraged to change them
      • If King county Health regulations change, we may be forced to cancel current reservations

Any further changes to Hilltop practices will be posted on the floor bulletin boards and in the elevators.  Services will resume as state and local guidelines permit.